QUALITY HVAC SERVICE
Portland + Bend, Oregon // Starts at $99

Here are some common signs that your heat pump may need servicing:

• Unusual Noises: Strange sounds such as grinding, squealing, or rattling can indicate mechanical issues or loose components.

• Inefficient Heating or Cooling: If your heat pump is not maintaining the desired temperature or is taking longer than usual to heat or cool your home, it might need a check-up.

• Increased Energy Bills: A sudden increase in your energy bills can be a sign of inefficiency in your heat pump’s operation, suggesting it may be working harder than necessary due to underlying issues.

• Frequent Cycling: If the heat pump is turning on and off more frequently than usual, it could be a sign of a malfunctioning thermostat or a problem with the heat pump itself.

• Ice Build-up: During winter, it’s normal for a heat pump to have a light frost, but thick ice covering the unit is not normal and requires immediate attention.

• Poor Air Flow: Reduced airflow from the vents could indicate problems with the blower or obstructions in the ducts.

If you notice any of these issues, please give us a call at (503) 223-8767 to inspect and service your heat pump, preventing more significant problems down the road.

To determine if your HVAC system is still under warranty, you can take the following steps:

• Check Your Purchase Documents: Look through your purchase receipts or any documents you received when you bought the HVAC system. Warranty details are usually included there.

• Inspect the Unit: Sometimes, the warranty information is posted directly on the unit itself, often on a sticker that includes the model and serial numbers.

• Go to the Manufacturer’s Website: You can call or visit the manufacturer's website with your system’s model and serial number handy. Most manufacturers offer a warranty lookup tool or customer service that can verify warranty status.

• Reach Out to the Installer: If you can’t find the information or you’re unsure, contact the company that installed the HVAC system. They should have records of the installation and warranty start date.

• Review Extended Warranty Options: If your initial warranty period has expired, check if you had purchased or were offered an extended warranty plan at the time of purchase.

Taking these steps should help you confirm whether your HVAC system is still under warranty and understand the coverage details.

A qualified HVAC technician should have several key credentials to ensure they are capable and reliable:

• Certification: Look for technicians who are certified by reputable organizations such as North American Technician Excellence (NATE), which indicates they have passed industry-recognized exams.

• Licensing: Check that the technician has a state or local license if required in your area. This typically means they have met certain education and experience requirements and adhere to local codes.

• Insurance: Ensure the technician has liability insurance and workers' compensation. This protects you and your property in case of accidents or damage.

• Training and Experience: Prefer technicians who have formal training or apprenticeship completions, and ask about their experience, especially with your specific HVAC system type.

• Professional Affiliations: Membership in professional bodies like the Air Conditioning Contractors of America (ACCA) suggests a commitment to ongoing education and ethical standards.

Verifying these credentials helps ensure that you hire a competent and professional technician for your HVAC needs.

Just give us a call at (503) 223-8767, or send us a message. We’ll schedule a time for our HVAC technician to visit your home, then find and fix any issues with your HVAC system.

Here are a few tips to prepare for your appointment:

• Clear the Area: Remove any objects, furniture, or tools that might obstruct access to the HVAC unit. This includes items stored nearby that could get in the way of the technician’s work.

• Secure Pets: Ensure pets are kept in a separate room during the technician's visit to prevent any disturbances or safety issues.

• Safety Precautions: If there are any specific safety concerns related to the area where the HVAC unit is located (such as loose floorboards or low ceilings), inform the technician beforehand.

Diagnosing an HVAC problem typically involves a few key steps:

• Initial Appointment: Our technician will start by asking you about any symptoms or issues you've noticed, such as unusual noises, lack of heating or cooling, or higher energy bills. This helps narrow down potential problems.

• Visual Inspection: The technician will visually inspect the entire system, including the thermostat, indoor and outdoor units, and all connecting components for obvious signs of wear, damage, or malfunction.

• Testing: Using specialized tools and equipment, we will check various components such as the compressor, refrigerant levels, electrical circuits, and motors to measure performance and identify abnormalities.

• Assessment of Airflow and Temperature: Our technician will measure airflow and temperature at various points within the system to ensure everything is functioning correctly.

• Diagnosis and Recommendation: Based on the findings from these tests, we will diagnose the issue and recommend solutions, which might include repairs, parts replacement, or in some cases, system upgrades or replacement.

The goal is to identify the root cause of any issues effectively and give a clear path for resolution to get your HVAC system running efficiently and reliably.

The duration of HVAC service or repair can vary widely, depending on the complexity of the problem. Simple maintenance checks or minor repairs might take one to two hours, while more significant issues requiring parts replacement could take half a day or more.

For major repairs or system replacements, we may need a full day or multiple visits.

As for your presence, it's generally a good idea for you to be home at least at the start of the service to discuss the issue with us and potentially at the end to review the service performed.

That said, if you can’t stay for the entire time, be sure to discuss arrangements with our technician beforehand to make sure they have access to everything they need while you're away.

It's generally more cost-effective to replace your HVAC system rather than repair it if your system is over 10-15 years old, the cost of repairs is significant (e.g., more than 50% of the cost of a new system), or if you're facing frequent breakdowns.

Additionally, if your current system uses outdated technology that leads to high energy bills, upgrading to a newer, more energy-efficient model could provide long-term savings. Consider also the availability of newer features and environmental regulations that might make a new system a smarter investment.