GreenSavers is seeking an Operations Manager with impeccable organizational and team management skills to serve as an integral member of the leadership team.
POSITION DESCRIPTION
The GreenSavers Operations Manager is a dynamic position charged with overseeing all aspects of project management and the customer experience during the installation of energy efficiency upgrades in clients’ homes. This is a management role in which the day-to-day work involves process creation and implementation with a team of project coordinators and managers, and ensuring our work gets done with the highest level of client satisfaction as well as profitability. The Operations Manager is ultimately responsible for GrerenSavers reliably hitting revenue and gross margin targets.
Reports to: Chief Executive Officer
Supervises: Full Production team in Portland (and eventually Bend)
ABOUT GREENSAVERS
GreenSavers is an industry leader in a rapidly growing sector addressing climate change by improving the energy efficiency of the spaces in which we live and work. We are a nationally recognized certified B Corp Home Performance Contractor, and have earned the Home Performance with ENERGY STAR Contractor of the Year award the last 7 years in a row. With offices in Bend and Portland, we serve the communities of Central Oregon and the greater Portland area.
Our success hinges on continuously embracing our core values. We are a team-focused organization, with a culture of helping each other achieve our goals. We are nimble problem solvers, and remain committed to lifelong learning and improvement. Our mission drives everything we do:
To improve lives, inspire our team, and serve our communities by building in a better, more holistic way.
The ideal fit for this role is a highly-motivated leader with the vision to create the processes we need to triple in size over the next five years. We are looking for an experienced expert in operations and system building who can add value to our organization by continuously improving our processes and/or developing new ones. Excellent communication skills are crucial to sharing our vision and ensuring that pertinent information reaches both install teams and upper management in a timely and accurate manner. A focus on team-building and leadership is vital to retaining and mobilizing the project management team. A desire to help build a company that benefits the community, the team, and the world is a must, because that is what we seek to do every day!
CANDIDATE IDEAL SKILLS
5+ years combined operations or production experience
Degree in business or related field
Familiarity with structures and processes that drive successful construction business operations
Thorough understanding of team dynamics and the ability to implement processes necessary to reliably hire, promote, train, and support a diverse team.
Strategic thinking
Systems development
Experience navigating Human Resources paperwork, policies, and procedures
Great communication skills to convey critical information to diverse audiences (the team, management, and clients)
Spanish language skills a huge advantage
KEY RESPONSIBILITIES
Ensure the Production Management department hits revenue and gross margin targets on a monthly, quarterly and annual basis.
Join Leadership Team Meetings to help craft the GreenSavers vision for the future and the strategies needed to make them a reality.
Hire, promote, facilitate the training of, and terminate as appropriate the project management and field teams so that financial and production goals are consistently achieved within the Production management budget.
Ensure an excellent crew safety record, minimizing risk as much as possible. This includes the development and implementation of processes to ensure compliance with Oregon CCB, OSHA, and other pertinent guidelines.
Serve as a mentor, facilitating the collaborative development and implementation of new production processes and procedures in the Bend office as well.