They were quick and professional. But the reason I'm finally writing a review now is that I woke up this very cold Saturday morning to no heat. I determined that the condensate pump on the furnace had stopped working. I left a message at the main phone number, but knew that they likely wouldn't get it until Monday. I only had one cell phone number, for one of the home performance consultants, so I called him. He not only answered the phone, he immediately called the project manager, who called the HVAC installer, who was here within the hour to fix the problem (and leave me with his cell number for any future problems). Now that's service!
Sean F. (Portland, OR)
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